Thank you for visiting and shopping at CalmerScapes.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on Public Holidays.
If we are experiencing a high volume of orders, your shipment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you personally via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: J&T Express or DHL eCommerce to West Malaysia
Estimated delivery time: 3-5 working days
Shipment cost: RM6.50
Shipment method: Pos Laju or DHL eCommerce to East Malaysia
Estimated delivery time: 5-8 working days
Shipment cost: RM16.50
Delivery delays can occasionally occur especially during MCO periods.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped. Your tracking number(s) can be found when you view your order details under your My Account page here. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
CalmerScapes.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
CalmerScapes.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Malaysia.